Rainbow Locs of Love  

LOCATED INSIDE STYLE CREATORS HAIR STUDIO

2103 EAST CONE BLVD SUITE 125

GREENSBORO NC 27405

(IN PARKING LOT BESIDE LOWE'S HOME IMPROVEMENT)


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STRICT CANCELLATION/LATE POLICY ENFORCED

Your appointments are very important to Rainbow Locs of Love, and it is reserved especially for you, we understand that  sometimes
schedules adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations. Understand this may not be your "normal" salon setting, but this is STILL my business.

STRICT AND ENFORCED 24 HOUR CANCELLATION POLICY!

Please understand that when you forget or cancel your appointment  without giving enough notice, we miss the opportunity to fill that  appointment time, and clients on our waiting list miss the opportunity  to receive services. Our appointments are confirmed in advance  because we know how easy it is to forget an appointment you booked  months ago.  Since the services are reserved for you personally, a  Cancellation fee will apply before any services are rendered.

- Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount.

 - “NO SHOWS” will be charged 100% of the reserved service amount. 

- Appointments made within the 24 hour period and need to cancel, the  client then must cancel within 4 hours of appointment
time or will  result in a charge equal to 50% of the reserved service amount.

- Multiple services not cancelled 24 hours in advance will be charged 100% of the reserved service amount.  

The cancellation policy allows us the time to inform our standby guests  of any availability, as well as keeping our scheduled filled, thus better serving everyone. Rainbow Locs of Love policies are  presented and provided in the best quality and tradition of excellent servicing for our established and future clientele. Thank you for viewing and supporting our policies criteria.
 
LATE FEES
I understand things come up, but when you have booked a appointment in advance I expect you 15 minutes prior to your scheduled appointment time or at least on the hour. Again, things come up, but if you are more than 10-15 minutes late for your appointment, you're taking away from another client and my time away from me. I will charge $1 per minute and it wll be added to your service fee. Just like you have a job and you can't be late, I can't continue to give discounts to clients because others are late and as a result makes me late to start on them. I love what I do, but I am to please ALL my clientele. Thanks in advance.



CONFIRMATION CALLS

As a courtesy, we will call and/or text confirm your service appointments prior to your appointment date. However, if we
are unable  to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to  avoid late arrivals, missed appointments and the cancellation fee.

 CLIENTS RECEIVE DISCOUNTS WHEN SALON CANCELS

Rainbow Locs of Love stands by our policies, we feel that it is only fair that we honor the same policies to our clients, if in any reason the salon has to cancel on a client less than 24 hours of the appointment scheduled; we will honor 50% off on your next service. But, if the cancellation is due to situations that are out of our hands such as  power outage, unfortunate incidence, etc… that requires the salon to be  closed during
regular business hours, we would gladly reschedule your  appointment. The 50% discount will not apply.
 
THESE POLICIES ARE NON NEGOTIONABLE, THIS IS A BUSINESS.
 
dated and enforced by Owner and Operator , Master Loctician Trina French 4/27/2013

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